Warranty Policy

Limited Warranty

At OOLAA INC, we stand behind our Products and warranty our electronic components against manufacturer defects.

1 year Limited Warranty

Program includes the BOMB Erig device.

30-day Limited Warranty

Program includes the BOMB Erig atomizer

Limited Warranty Terms

  • Warranty requires a valid proof of purchase, showing the date and location of purchase. If the purchase was made from bombofficial.com, your order number will be the proof of purchase.
  • For warranty support, email us at service@bombofficial.com or complete our contact form. You will receive a reply within 2-3 business days from one of our representatives who will verify your purchase and request evidence of the issue. Once verified, a representative will reach back to resolve your case. Please allow 7-10 business days for processing.
  • Warranty service will require diagnosis and approval through video submissions at the discretion of OOLAA INC.
  • If the Product is no longer available for sale and a replacement is deemed necessary, you need to send the product back to our designated address for testing. After confirming that it complies with the return policy, we will resend a brand new product or accessory to you. 
  • Warranty is not applicable to mouthpieces, airflow strips, glass top. Such consumable parts wear down with normal use and need to be replaced over time.
  • Warranty is not applicable to physical damage.
  • Warranty does not cover wear and tear from regular use.
  • Warranty does not cover physical damage to charging cords or ports.
  • Warranty does not cover natural degradation to battery life.
  • Warranty is not applicable to glass unless damaged during delivery of the order.
  • Warranty does not cover water damage.
  • Warranty does not cover cosmetic damage or any damage resulting from normal cleaning or misuse.
  • Warranty does not cover lost or stolen items or parts.
  • Warranty is limited to locations where direct-to-consumer shipments are possible.
  • Warranty is not applicable to merchandise. All merchandise sales are final.

Modification or change of any Product by consumer or any other party may void this limited warranty. Damage due to accidents, misuse, negligence, improper use, unintended use, storage or transport is not covered. Damage due to exposure to the elements or chemicals is not covered.